Refund and cancellation policy

Who this covers

This policy applies to entries paid through FindChessEvents. The club or federation running the event is the organiser. FindChessEvents processes the registration and payment.

If an event page, FAQ, or prospectus publishes a different refund rule, that event's rule applies instead. This page is the default when the organiser has not published one.

If you cancel your entry

• 7 days or more before the event start: full refund of what you paid (entry + handling), minus card processing.
• Less than 7 days before the event start: no automatic refund. Ask the organiser if they will allow a section change, a substitute player, or a partial refund.
• After round 1 has started, or a no-show: no refund.

Family checkouts are refunded per player you withdraw, not the whole order, unless you cancel every player.

If the organiser cancels

If the event is cancelled by the organiser, you get a full refund of what you paid, including the handling fee. You do not need to request this separately once the cancellation is confirmed.

If the event is postponed

Your entry stays valid for the new dates. If you cannot play on the new dates, email us before the original start time and we will refund in full.

Duplicate or failed payments

If you were charged twice, or charged without a confirmation, email us with the player name, event, and the time of payment. We will refund the extra charge to the original payment method.

How to request a refund

Email hello@findchessevents.com.au with the event name, player name, and order number if you have one. Approved refunds go back to the card or wallet you paid with, in AUD, usually within 5–10 business days after we confirm.